Frequently Asked Questions
Answers to common information requests
When is it possible to check-in?
During middle and high season, check-in is on Saturday from 3pm to 7pm. Otherwise, you can check-in during reception opening hours. For late arrivals, we kindly ask you to inform us before, in order to organize ourselves.
Which are reception opening hours?
During middle and high season,
reception is opened on:
How can I do if I have a problem and reception is closed?
Reception mobile phone is on 24 hours, you can call it for any problem or question. If you find the answering machine, please leave a message, and she will be back as soon as possible.
What is included in the rental rate?
Rental rate includes accommodation rental, water, gas, electricity, wood (if there is a fire place), linen, cleaning before your arrival, final cleaning, cleaning and linen change after one week of stay, swimming-pool, mountain bikes, ping pong and assistance during all your stay.
Are taxes included?
Taxes are included except for tourism tax which is € 1,50/night per person from the age of 14 years old for the first consecutive 7 nights.
Which is minimum stay?
During middle and high season, stays are only weekly from Saturday to Saturday. For last minute booking, we accept shorter stay (3/4 nights). During low season, minimum stay is 2 nights.
Is it possible to come without a car?
Nearest bus stop is at 2 km in the valley while we are on the top of a hill, nearest shop is 2 km, therefore, we highly recommend to rent a car or organize yourself with a driver.
Is there parking in the estate?
How do I book?
To make the reservation, you have print,
fill in, and send us by fax the reservation form. We will check the
information, charge the credit card for the 30% of the rental price, and
send you an email or a fax with your booking voucher.
How can I pay?
30% down payment is with credit card.
Final payment can be with credit card or cash.
Do you accept credit cards?
Yes, Visa and MasterCard.
Is the swimming-pool in common with other people?
Swimming-pool is in common with all the
other guests of the estate and sometimes with the owners. Villa Il
Poggio 8+4 guests has a private swimming-pool.
Is it possible to rent all the accommodations and castle for one week?
Yes, you can contact the Reception for any
Is there television and satellite in the accommodations?
Is there a telephone in the accommodation?
No, nearest public telephone is at 2
Is there internet connection?
Yes, there is a wifi area in the
estate. You may ask for the password at reception. Internet access is
Do you provide linen?
Both bed and bathroom linen are
Is there coffee maker in the accommodations?
There is no american coffee maker, but
you will find the italian coffee maker.
How can I get the wood for the fire place?
We do provide it for free.
Is it possible to have extra cleaning?
Yes, costs are on the Booking page of
Is it possible to have an extra bed in the accommodation?
No, accommodations are authorised only
for the number of beds written in the description.
Are baby cots available?
Yes, free of charge. Baby cots are for
children of maximum 2 years old. Please ask it at booking time.
Is there a restaurant in the property?
No, nearest restaurant is at 2 km.
Where are all the acommodations?
All the accommodations are found in the
medieval village, except Il Poggio and Villa Il Poggio which are at 100
mt. from the entrance of the village.
Is there an apartment in the castle?
Yes, it is Il Castello.
Is it possible to have breakfast?
Yes, breakfast is upon request and has
to be book the day before. Breakfast lounge is in the Cantinetta di
Machiavelli at the entrance of the village. You choose at what time you
want it to be served. Price is € 10/person and € 5/child.
Where is nearest supermarket?
Nearest grocery store in in Bargino at
2 km, nearest supermarket is in San Casciano in Val di Pesa at 5 km.
Are animals accepted?
Yes, they are welcome!